Web hosting is a very important part of how the Internet works. It is a method whereby anyone can set up a website in the space or server provided by the web host. The web host generally has a server or several servers and they sell the server space to individuals or companies for a price. The web host also provides the client with a control panel whereby they can make changes in the website.
Maintaining the hosting server and the websites on them requires a lot of technical support. Many companies have outsourced web hosting support services.
What happens with outsourcing web hosting support is that the technical aspect of web hosting, particularly maintenance, is given to an outside agency. This agency talks to the clients of the web hosting company via emails, chat or telephone. The company will handle all the maintenance aspect Sometimes the outsourcing is only part time. In this case, the details are collected by the outsourced company and passed on to the host company who then carries out the required fixes.
Part time could also mean that during the working hours, say 9 AM to 5 PM, the hosting company provides the support and for the rest of the time, it is outsourced.
Benefits of Outsourced Support Services
There are several benefits of going in for outsourced web hosting support services.
* The clients are able to get 24 hours service from the web hosting company for all their complaints. The support will take care all of your inquiries.
* The hosting company need not worry about customer care once the business is theirs. The outsourced company takes care of this and sends them the bill at the end of a certain period. They need to only focus on marketing and selling web space.
* Outsourcing makes the whole process faster and clients are able to get service at a better price.
Choosing a Web Hosting Support Provider
It is very essential to choose the web hosting support provider with care. They need to have the right equipment and experience in the field. Their expertise should include server management, system settings, system configuration and also debugging. It is also essential to have a good team of front end personnel who are able to handle client relations with finesse.
If the people who interact with the clients are not good, then there is the problem of customer dissatisfaction which could ultimately lead to losing customers. Many times, the outsourced company is located in another country where they speak with a different accent. Hence, it is essential to check if they have accent training and are able to handle clients with ease. You’ll get the outsourcing contract once you get verified by all those factors.
Outsourced support services are quite common these days and more and more companies are just focusing on renting out server space. Web hosting support handles the rest of the work.
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source:
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